The information flow across businesses is the biggest deciding factor in the realization of its goals. The stronger and more closely knit the information flow is, the better are the chances are that timely and informed decisions will be made.
In an effort to streamline this information flow process, organizations use engines that act as information channels and repositories. Portals are one such tool that bring together and projects information to relevant users in a systematic and secure manner. The data access can be highly restrictive enabling secure views of information by only the concerned individuals.
Portals have become a part of today’s mechanism for delivering information .They range from partner portals, customer portals, knowledge management portals, project portals, to employee portals . Knowledge management portals have become main stream for product support as a repository for answering the most common questions.
The main mainstays of portal need are:
Team workspaces inc. workflow, alert systems, calendaring
Business Intelligence inc. reporting, dashboards, key performance indicators (KPIs)