In general, BOT stands for Build, Operate and Transfer. BOTs are artificial intelligence systems that interact with users via messaging, text, voice or speech. ChatBot is a software program that automate the conversation with users in natural language, understands the intent of the user, and sends a response based on business rules and specific data sets of the organization, service, products etc. Intelligent technologies such as text-to-speech, automatic speech recognition, natural language processing, artificial intelligence, machine learning that simulate human conversation and dialogues to automate customer support channels, Business Operation, DevOps Management, and as personal virtual assistants.Deployment channels such as Chat Apps, Messaging Apps, Cloud Networks, SMS, and email clients are where ChatBot live and interact with end users. Third-party ChatBots are brands and businesses that a customer may use for anything related service or product support to end users.
iSummation build and deliver custom BOT using the most leading technology platforms for mobile and desktop webs for business need.
80% businesses hope to have ChatBots for interacting with customers by 2020
ChatBots will fundamentally revolutionize how computing is experienced by everybody – Satya Nadella, CEO Microsoft
Businesses are beginning to see the benefits of using ChatBots for their consumer-facing products, according to a survey by Oracle.
Why BOT?
Automation
Engagement
Productivity
Cost Savings
Technology empower the modern business operations for better productivity, automation, engagement and
operational cost savings. Now it is possible to fully automate customers interactions with Robots – popularly known as
BOT. Mostly customers need help or support in relation to respective products and services using various support
channels using smart phones, laptops, tablet or desktop computers. BOT are programmatically configured as virtual
assistant to replace humans to provide customers help, support, training, information that also include speech and
natural language processing.
BOT software brings the automation and efficiency purely programmatically using machine learning based on the
business requirement. There are many different BOT Development platforms now available to build customized BOT for
your business.
Build a BOT for Product Help & Support, eCommerce Customer Support, Virtual Assistance, Enterprise BOT,
Application & IoT Interfaces, Games & Toys and more…
Ultimately, “BOTs mean Business” as per FaceBook.
BOT Platforms & Deployment
World’s major technology firms Google, Facebook, Microsoft, Amazon, IBM provide BOT technology
platforms and development frameworks. There are also BOT platforms like Slack BOT, Telegram BOT,
WhatsApp, WeChat. Among those iSummation primarily offering to work on FB Messenger, Google
DialogFlow,Microsoft LUIS, IBM Watson and AWS Lex as preferred BOT development technology Platforms.
Facebook BOT
A BOT engine called wit.ai and API provide highly customization and extensive capability to build FB
messenger ChatBOT, most useful for marketing on mobile digital space. Most commonly used to build
ChatBOT.
Google Dialogflow
Dialogflow AI and SDK to build custom ChatBot with external integration to Google Assistant, FB
Messenger, Amazon Alexa, Slack. Also provide mobile deployment on firebase.
Slack BOT
Slack API and BotKit for custom BOT development with real time messaging and external linking with
other apps. Slack ChatBot empowers marketing with active Slack Users.
Amazon Lex
Amazon Lex provide conversational interfaces API with deep learning functionalities of automatic
speech recognition (ASR) and natural language understanding (NLU) and deployment on AWS Cloud.
Microsoft LUIS
LUIS provide cognitive API sets and BOT framework capability to integrate with Skype, Slack,
Facebook Messenger, Telegram, Webchat, GroupMe, SMS and email. Deployment on Microsoft Azure Cloud.
IBM Watson
Watson AI Platform provides BOT development environment and deployment on BlueMix Cloud. Specialized
service Watson Discovery, Conversion, Visual Recognition to use for custom BOT Build.
BOT by Usage Type
BOT are powered by Artificial Intelligence (AI) and Machine Learning (ML) programmatically using
various technologies and techniques based on the scope and requirements specifications for
mobile and desktop clients. BOT are classified primarily in below categories based on
usage.
Chat BOT
ChatBots for customer service helping businesses to automate sales, customer service support for any service or product. Trained ChatBots take on the personality, character and style of your brand to provide better personalized support for brand experience.
Internet of Things (IoT)
Interactive conversational devices provide endless virtual capabilities to work around almost for everything, Internet of Things (IoT) creates innovative and variety types of conversational products from cars to wearables devices and intelligent BOTs for various usage.
Informational BOT
An application to deliver variety type of information such as news, weather, flieght, hotels, tourism information, search or find entities or location. BOT interacts based on the information integration with external source of data set for many different usages.
Call Center BOT
Virtual Agents to automate customer interaction using text chat or voice chat for sales and customer support at a large scale to eliminate long quieting for support channel like chat / phone. BOT are highly trained on operational functions to automate the entire process.
Application BOT
A software application to automate tasks like access bank account, hotel booking, Buy Tickets, Scheduling, Ordering Food, Calling for service. BOT Application provide capability for user management, authentication, syncing to multiple devices.
Enterprise BOT
BOT that streamline common work activities and improve organizational efficiencies. Integrate with external enterprise applications to get information in real time that help employee to perform and manage tasks quickly than ever with partial automation process.